Thank you for your interest in our holistic, natural human grade products.

We stand behind the quality of our products with our 100% satisfaction guarantee!

We strive to provide the highest quality human grade products that meet the needs of our customers and their furry family members. If for any reason you or your furry friend are not completely satisfied with your purchase, we are here to help.

If you purchased on our website, you are eligible for a full refund within 60 days of purchase. We will provide you with a free return shipping label and RMA number for all authorized returns through our online store. Please note that we are unable to accept returns on expired products or products where less than 1/2 of the product is left in the box or bag.

It is important to note that any product sold as part of a short-dated promotion is considered a final sale and is not eligible for returns. These products are sold at a discounted rate because their expiration date is in the near future. The promotion will clearly state the short dated nature of the product and estimated expiration date range.

We want you and your pet to be happy with your purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are here to help make things right.

If you purchased directly from karnevoremountain.com in the past 60 days, our process is easy as 1, 2, 3:

1. You can either email us at help@karnevoremountain.com with your order number or call our customer service team at (705) 467-0609 or (416) 971-6270 to start the return process.
2. Our team will connect with you to understand your concerns and will provide you with return shipping instructions.
3. You ship the product back to Karnevore Mountain in its original packaging, using the free shipping instructions our customer support team provides you.

Once your return has been received, please allow up to 2 weeks for it to be processed, as some payment methods can take longer than others.

If you have any further questions or concerns, please reach out to the customer service team for assistance. We’re here to help!

Note that refunds will be issued for the item’s actual purchase price. Unfortunately, we are not able to refund original shipping charges if any were paid.

If you purchased from one of our authorized retailers (online or in-stores):

Please contact that retailer directly to arrange your return, following their return policy.

Karnevore Mountain will credit the retailer once the return has been processed.